DRESSES

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Get in touch with us

Any questions, or just like to talk to us? We strive to respond within 1 business day during our opening hours. Please don't hesitate to contact us via:

  • Store name: ByAshmore
  • Company name: DC E-com
  • Warehouse Address: Unit 46/7 Nowra Hill Road, South Nowra NSW 2541, Australia
  • Company Address: P.J. Geldermanstraat 17, Oldenzaal, Overijssel, 7574ZV, the Netherlands
  • Company nr.: NL: KVK 98840894
  • VAT nr.: NL868666166B01

Customer Service

  • Phone: 0480 810 223
  • Email: info@byashmore.com
  • Monday to Friday | Opening hours: 09:00 am - 05:00 pm (GMT +10, Sydney)
  • Weekends | Opening hours: 09:00 am - 08:00 pm (GMT +10, Sydney)

Our aim is to respond to your enquiries within 24 hours on business days.

Contact Us

Frequently Asked Questions

When will I receive my order?

We offer Free Shipping on all orders across Australia. Orders are typically processed within 1–3 business days. Once your package is on its way, we will send you a tracking number via email so you can monitor its delivery status.

Please ensure someone is available to receive the package to avoid any reshipment fees.

How do I return an item?

Not the perfect fit? You can return your items within 30 days of delivery. Simply contact our support team at info@byashmore.com to start the process.

To maintain high hygiene standards, please note that swimwear and undergarments are final sale and cannot be returned.

Is it safe to shop here?

Absolutely. Your security is our priority. Our store is powered by Shopify and is Level 1 PCI DSS compliant. We use 128-bit SSL encryption to ensure that your personal and payment details are always scrambled and protected from unauthorized parties.

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.

What if my item is damaged?

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery at info@byashmore.com

We will arrange a replacement or a full refund immediately at no extra cost to you.

How can I contact customer support?

We are here to help! Whether you have questions about sizing, materials, or your order status, feel free to reach out. We aim to respond to all emails within 24 hours.

  • Email: info@byashmore.com
  • Support Hours: Monday to Friday | 09:00 am - 05:00 pm (GMT +10, Sydney) Weekends | 09:00 am - 08:00 pm (GMT +10, Sydney)

  • SECURE CHECKOUT

    Shop with confidence using our secure payment options protected by the latest SSL encryption technology.

  • 30-DAY RETURN PERIOD

    If something doesn't meet your expectations, you have 30 days to return it with no hassle.

  • FREE SHIPPING

    Enjoy free shipping throughout Australia - simple, convenient, and with no hidden costs.

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